Traditional call centers are giving way to the new generation in telephone
contact management. Today, companies are turning to contact centers that
are able to compile data from an aggregation of several types of communication
channels and extract strategic information. Synergie-Contact manages conventional
telephone contacts in a technological environment that enables businesses
to add on, as their needs dictate, other media (fax, e-mail, etc.) and
several types of campaigns (Internet, targeted e-mailing, etc.) With Synergie-
Contact's latest generation client-server platform, each contact with
a customer is a new opportunity to enrich the databases and build sustainable
latest generation client-server platform, each contact with a customer
is a new opportunity to enrich the databases and build sustainable relations.
uses only highly-trained, multilingual personnel, and its exceptional
management of staff on a skills-basis makes it possible to optimize cost-effectiveness
to the greater benefit of businesses.
The Synergie-Contact infrastructure also handles inbound, outbound and
blended call management in an integrated technological environment that
incorporates the customer relations strategy of the business.
A sequential call generator is integrated in the Synergie-Contact platform.
Multi-functional and equipped with a dynamic script generator, it is one
of the top-caliber generators for managing multi-site campaigns and may
be used as a utility (GUI) for designing simple campaigns.
Synergie-Contact also offers its clients the latest generation in Interactive
Voice Response tools. The IVR already made it possible to interact with
a firm's information systems by means of voice (speech recognition) or
data entry (through touch-tone phone or computer). By achieving a convergence
of communication methods, Synergie-Contact has enhanced the performance
of the IVR and opened up a wide range of new integrated applications to