Telephone Contact Management
Traditional call centers are giving way to the new generation in telephone contact management. Today, companies are turning to contact centers that are able to compile data from an aggregation of several types of communication channels and extract strategic information. Synergie-Contact manages conventional telephone contacts in a technological environment that enables businesses to add on, as their needs dictate, other media (fax, e-mail, etc.) and several types of campaigns (Internet, targeted e-mailing, etc.) With Synergie- Contact's latest generation client-server platform, each contact with a customer is a new opportunity to enrich the databases and build sustainable relations.

With Synergie-Contact's latest generation client-server platform, each contact with a customer is a new opportunity to enrich the databases and build sustainable relations.

Synergie-Contact uses only highly-trained, multilingual personnel, and its exceptional management of staff on a skills-basis makes it possible to optimize cost-effectiveness to the greater benefit of businesses.

Types of Contacts
The Synergie-Contact infrastructure also handles inbound, outbound and blended call management in an integrated technological environment that incorporates the customer relations strategy of the business.

Call Generator
A sequential call generator is integrated in the Synergie-Contact platform. Multi-functional and equipped with a dynamic script generator, it is one of the top-caliber generators for managing multi-site campaigns and may be used as a utility (GUI) for designing simple campaigns.

Interactive Voice Response
Synergie-Contact also offers its clients the latest generation in Interactive Voice Response tools. The IVR already made it possible to interact with a firm's information systems by means of voice (speech recognition) or data entry (through touch-tone phone or computer). By achieving a convergence of communication methods, Synergie-Contact has enhanced the performance of the IVR and opened up a wide range of new integrated applications to CRM.